Policing in the age of Misinformation and Distrust

Wooden City Conference Center podium with microphones in an empty auditorium

We are in a crisis of honesty in this country. No one believes anyone, nobody trusts what they hear, let alone what they read. All of us are now franctically checking the source of the information so that we can judge whether it is real, fake, or somewhere in between. It also takes us twice as long to read the news because we need to fact check every story through another “trusted” source.

I was a long time reader of the NY Times and the New Yorker, but they turned on me. The Times motto of “all the news that is fit to print” is now all the news that they want you to see and as long as it fits the socially progressive and Democratic agenda. The New Yorker is/was famous for its illustrious past and well informed narratives and their prolific and amazing stable of writers; John Updike, Joan Didion, and Malcolm Gladwell to name just a few. The New Yorker always had a “progressive” and liberal attitude, however it seems that now they have officially crossed over the line to becoming advocates and not observers. Recently I watched a documentary on the New Yorker which covered the period of time during the 2nd election of Trump versus Kamala Harris. It was a behind the scenes look, with interviews of the writers and the process in putting together a magazine issue on the election. Their bias for Harris and their abject fear and loathing of Trump was on full display. Even the selection of the cover when Trump won was designed to show their hate of the outcome. There was no pretence of fairness, no attempt to cover the story from all angles, there was only one angle in their view. I also think Trump is a buffoon, but I also appreciate and have long applauded good journalism, this documentary was truly revealing and therefore disappointing.

In the last number of decades in the police universe, there has been a consistent push towards an emphasis on media relations; a need to be seen to be out there, a need to push the “breaking” news out as fast and as efficiently as possible. The police bought into the need to be always appear to be front and centre, and therefore in control. They were not deterred in their rush to judgement, even if sometimes it was to the detriment of the facts. They believed it made them seem forthright, professional and that they were indeed servants of the people. They were only there to serve. It should be said that there is not something inherently wrong in this guiding principle, but part and parcel of such an approach, is that it needs to be accompanied by a high degree of honesty and belief in what was being said. If you were intent on putting out a press release or holding a press conference then one should assume that one needed to come armed with the facts and significant pieces of information that were relevant to the story. And more importantly you needed to be willing to reveal that information.

The police agencies in their sometimes well earned cynicism of the Fifth Estate sometimes felt that it was enough to be just standing there and besides looking to be in control, they would also be in a better position to control any narratives that flowed from it. That they could be somewhat manipulative in creating a positive viewpoint of the police. It should be remembered that these were the decades of the “media managers” and “media consultants” who studied and influenced how a company or an agency should “project” itself to the general public in an effort to control that public image. Over the last number of years what it did do was automatically force viewers or readers to interpret what was being said –to read “between the lines”.

So we are now at a point in time where everyone has caught on. We don’t trust the media, the politicians, the police, the medical establishment, or anyone for that matter who is trying to influence our opinion or make us believe. COVID underlined the problem of blind trust. We are now learning of some of the misinformation surrounding the vaccine and the implications of its use. We were constantly told that it was a time of “crisis”, therefore we were not allowed to question. Recent polls now show that god forbid that if we entered another viral age, most people would not conform or believe the authorities.

Currently, we are told we are in a “tariff war”. However we are not allowed to see the details of the derailed agreement and we are told that there is now a need for an associate membership in the European Union, but no details in either case are provided on how it all works. Both are cases of political and social media press management, where the details are being withheld and one can only walk away with a feeling of distrust.

I am not the first person, nor will I be the last who is concerned about this lack of trust. It has been talked about politically and studied academically for some time. The general policing approach to alleviate this lack of trust, according to many and even to the United Nations is “community policing” and the need “to feel heard”. Many studies and the U.N. emphasize that the diverse communities need to feel “heard, protected, and represented”. That this is the only practical way to build trust. In their view they address distrust as a phenomenon of being displaced, they do not look at the much larger picture. However, if one turns to the psychology behind a lack of trust, the literature actually points to the need for “consistency”, “transparency”, and “competence”. From a psychological perspective distrust is often the result of overpromising, being defensive, and hiding the hard news. In my view this is the heart of the matter and it is not solved by a community policing agenda.

This is not to say that the RCMP, our largest policing agency, has not paid attention to this lack of trust. The RCMP has since 2015 been paying lip service to the need for transparency, integrity and open government. The RCMP actually has a”Transparency and Trust Strategy” and by 2023 began calling itself an “international leader in public safety, transparency, open government practices and embody principles of trust, transparency, integrity, accountability and participation.” Should you need proof of this feel free to go to the website and read the 35 page document . Like most readers, I had no idea that this existed, but apparently the Mounties have been dragged into being more open because of the Federal Government commitment to the Open Government Implementation Plan . It is a difficult read, filled with the usual government bromides, with not much of any substance.

However, the document does clearly show that the “transparency” that they are seeking and have accomplished is about data sharing for academia and other interested parties. It is not about grass roots and operational honesty. By the way, this past eleven years of this policy has resulted in only data releases concerned with “calls for service”, “diversity statistics” and “police intervention options”. In this policy paper which advocates openness it is always followed with the caveat of the overriding need to respect “privacy, security, and confidentiality”.

For anyone who has put a Freedom of Information request forward, or if you ask any journalist or academic as to the state of transparency in the RCMP, they usually answer with a laugh.

So how do we combat this lack of trust, or more specifically how do the police regain that trust which clearly has eroded over the last number of decades. Is there a way out? First, we must start with the old dogma that “trust isn’t owed, it’s earned”.

Data transparency is one thing and for statistical analysis may be of some value, but the transparency needed to restore trust in the policing agencies is much more basic. Until the front line managers can be more open as to the realities of policing, it is only that will eventually restore trust and with it integrity. For instance managers or supervisors need to speak of the staffing and resourcing issues which is being faced every day and affects their ability to police. Did you know that the RCMP is so desperate for bodies that the Commissioner has recently issued a directive to the Depot training staff that they are not to fail more than 10% of the recruits? Did you know that the biggest issue facing that training staff is English as a second language?

Did you know that there are historically about 1700 unsolved homicides in British Columbia alone? Since the formation of IHIT they have generated 350 unsolved homicides. Across Canada there is about 12,000 unsolved cases. Have you ever heard police executives talk about the enormous efforts needed for unsolved cases, or talked about the fact that there are too many to even be managed. Instead the general public is led to believe that no file is untended, that all open files are being actively worked. IHT now wants you to believe that the formation of another team for gang related homicides is the cure. The VPD on their unsolved web site, display 17 cases, do you think that is an accurate number?

Have you ever heard the police talking about their frustrations with Crown, or the ridiculous amount of time it takes to get a case into court and then through the courts? Have you ever heard Ottawa talk about the mind boggling problems with resourcing internet crime and their inability to even make a dent in those types of cases and that they are madly scrambling to fill all these “Federal” positions. Have you heard the final policing costs for the World Cup yet? Have you ever wondered why the RCMP is not investigating the alleged grave sites at residential schools where children were allegedly murdered?

It is about time that a new approach is undertaken by police managers. It is time to speak the truth and no longer hide behind the need for privacy, security reasons, or opaque investigative purposes. I understand the need for managers to “toe the line” but if you can’t or won’t provide sufficient and truthful detail, don’t say anything at all. The only way the public is going to begin to regain trust in the police is if they stop thinking they are being manipulated and that the police are coming to them with straightforward answers. It’s the only way. It’s not by sharing data on diversity. Trust isn’t owed, it’s earned, and they need to be aligning their words with their actions.

Historical Unsolved Homicides…the value of the past…….

Hundreds of bankers boxes– dusty, worn and frayed at the edges, worn down by the weight of other boxes stacked on top, often damp in the corners, all lodged in inconspicuous backroom places. Out of sight and mostly out of mind, they are spread throughout this Province and the other Provinces; the responsibility of the RCMP, the OPP, the QPP and various scattered Municipal agencies. Historical mysteries sitting, undisturbed, and now in danger of being lost forever. 

Each box has scrawled on it in black marker, a number the start of which indicates the year of the file box being created; 73-1234 or 98-5678 indicating 1973 and 1998. Most will have a surname, also written on the outside of the box, underneath the number, the first indication of the box containing information on a life lived and in all likelihood a life taken abruptly away. A snapshot of a moment in time, life stories, lives abruptly ended. 

If one lifts the uniformly folded cardboard lids and peek inside one finds manila folders, each folder containing assorted government styled papers, each folder numbered, implying some form of organization. The order of importance often seems haphazard. There will be original documents, photocopies, carbon copies, compact discs, floppy discs, even blueprints and loosely bound photographs.  Each document part of a whole, each pointing to a dramatic and often gruesome ending to a life. 

Shoved into these boxes will be exhibits, exhibit reports, and boxes of 3 x 5  index cards, clues as to the relevance of the folders. Sometimes there are many of these boxes, with this same name, or number; the more numerous the boxes the more likely that this was a long case, or a more complicated case, or a case involving more than one person. The breadth and depth of the case in direct correlation to the weight and the number of  volumes. 

In police parlance these are “dormant” cases. Technically “open” or “still under investigation” as the police like to intone when asked; but they are in a deep state of slumber, never to be awoken unless something out of the ordinary occurs. Maybe a dictated annual review, which is usually sporadicly enforced, will sometimes force a reluctant officer to pull the case from the storage room, check the final pages for any “new” information and generally meander through the boxes.

Then, under most circumstances the boxes get put back, back into the darkened rooms, a single page added indicating that there has been no change in the contained information.  Some boxes may be difficult to even find.  

The paper or original information in these boxes is now being lost, inexorably beaten up by time itself and inadequate physical storage.  They all contain the most intimate of stories, real stories of people, their backgrounds, their lifestyles and their fates.  Some of the people in these boxes have prematurely met the ultimate fate, their deaths by a variety of methods only limited by the depravity and the darkness of the human spirit. Long gone to the eyes of the original investigators, but probably not forgotten. Every old investigator cognizant of the one that got away. 

They have not been solved, the killer remains free in the world, unless time and circumstances has also caught up with them as well. 

If one believes that history, or that records of the past are important,  or that every effort should be made to solve any murder, then you may be interested in this story. For this is a story of a largely ignored problem by the RCMP and other Municipal forces and the single attempt at a proposed solution, one which proved ultimately futile. 

This is a story of a need to archive and preserve police files.  It admittedly has never been fashionable to be interested in the library sciences, or the  similar but more current world of digital archiving.  It conjures up images of dusty books, microfiche and bespectacled introspective librarians, lonely figures confined to being the keepers of untold secrets. 

This is not to say that there is not public interest in unsolved homicides; one can tune into the many Netflix docs, the CBC, read Wikipedia, or the Vancouver Sun and find stories of historical murders, served up in some form of sensationalist fashion. The RCMP post pictures of historical victims and the Coroners office publicly maps out found remains cases. Unfortunately, this is mainly public fodder and a needle in the haystack in terms of trying to solve some of these cases, designed more to entice the reader or the watcher, designed for instagram investigators, not a serious study of this dark world nor a studied attempt to make a dent in the growing pile of the unsolved.   

There is an actual need for a concentrated effort to preserve, to digitize these paper files, to capture forever the information that could be lost to deterioration and neglect. 

In this Province and for most other parts of Canada, there is a relatively short historical period of time which is of primary concern. This is mainly the period from 1960 to 2003,  the dominant ages of the paper files in this relatively new country.

In general, around 2003 many police agencies slowly began to go to electronic formats, although it varies by jurisdiction. The paper format was gradually replaced, electronic data finally being made acceptable as a possible original document pushed by the quickly developing technical advancements.

It is somewhat ironic to understand that the paper age has an actual shelf life longer than the digital age, with experts estimating that paper, if properly preserved, has a life of about 50-100 years. (In our now digital storage era, the shelf life of electronic documents is only 10-20 years. Some think that since the newer material has been electronically filed it will last in perpetuity– a largely false belief.) 

However, now the paper files are of the most immediate concern. They are   reaching the end of their shelf lives, the ink is beginning to fade, the photos are beginning to deteriorate and the memories of the investigators are becoming faulty. 

The numbers of unsolved homicide files that are on “paper” in this Province are somewhat daunting. In 2016, when this blogger began to look at this issue, there were 900-1300 unsolved homicides held by the RCMP in the Province of British Columbia alone. There was another 200-300 which would be the responsibility of the Municipal Forces and there is no evidence to suggest that those Municipal agencies have been any better than the RCMP in their preservation. If one draws this issue outward, on a national basis, the situation would be magnified by 10 times. 

In British Columbia and in the Lower Mainland, since the birth of the Integrated Homicide and Investigation Team, they alone have generated at least another additional  300 “unsolved homicides”.  To be sure, those files are being captured in an electronic format, but not a format that is in a consistent with other agencies, nor are they in a position to be integrated and compared to other similar data bases. So the problem of being able to archive and preserve all information, on a fundamental basis, is growing every year. Solvency rates are also declining– further exasperating the issue. 

The police agencies are rarely asked about this archiving problem, but on that rare occasion that they are, the blame is usually placed on the constantly shifting policing priorities and jurisdictions. It simply has not been operational priority. 

Even if reviewed, there is no digitization of the file, so the only electronic reference to this file may be a name or a file number. The contents are not available to investigators without fully and physically reviewing the paper file. If an investigator feels an ongoing investigation may have some relevance to a historical file, whether it be a suspect or some other circumstance, they would need to go back and physically review the entire file, maybe on just a chance of finding some opaque reference. 

There is no cross-pollination of the information contained in those files, none of the more recent files can see or compare information on their files to older investigations.

The police agencies have a public relations mantra which is that no file is ever “closed” without it being solved. Technically they are right in their assertions, they don’t put a big “CH” (Concluded Here) on the file, but they are being totally misleading. They are trying to generate the impression that they are active and constructively reviewing and comparing these files on a regular basis. That is not true.

They are not digitizing these older files, and they are not actively investigating these files.  The only salvation for police management is that the public simply doesn’t know; the public assume wrongly, that all police files are instantly and readily available to all homicide investigators. 

There is one exception in this Province in terms of units re-investigating historical files in the RCMP. That is the Unsolved Homicide Unit of about 10-20 officers who review old files and selectively work historic files. Sounds good, but one needs to consider that each team in the group, may only take a new file every 8 months or so.

The other bit of sleight of hand is that the Unsolved Unit actually re-investigates only the “solved files”; files where a suspect has actually been already identified, but where for some reason the file was not being worked. It is hard to explain, but the fact is there are many files that have already identified suspects, but for one reason or another have been neglected. These files alone keep this unit busy and it only makes sense in terms of productivity to go for the low hanging fruit. 

Now if you optimistically assume that this group does 3-5 files per year, you can easily do the math and see the finger in the dyke problem here.  There is no way to catch up or even make a dent in the pile. It is not for lack of effort by this relatively small unit, it is just a matter of numbers. 

 

https://www150.statcan.gc.ca/n1/pub/85-002-x/2018001/article/54980-eng.htm

The preservation of historic information is finally being recognized in various forms throughout the rest of society as various organizations are striving to cope with this growing issue.

Interestingly, some locations are actually using police inspired methods to try and solve their respective archiving problems.

At Harvard University they are in the process of trying to develop an operating system for capturing their paper and digital archives using workflow modelled after “police forensic standards”. The idea is to “create, authenticate, unimpeachable source data….” at a standard that would make the archive “suitable as evidence in a criminal trial”. Now, if capturing hundreds of homicide investigations seems to be a difficult task, Harvard is attempting to go back 375 years of history.

The problems they are encountering are similar to the police issues; files with floppy discs, zip drives, tapes, and cassettes. So they are not only capturing the information, they are also preserving the techniques that are needed to retrieve that data.

In California, in a former San Francisco Church, Brewster Kahle continues with the goal he started with in the 1990’s, which was to curate and create an “Internet Archive”. His lofty goal? To save all the world’s information.

Even to the pessimist he has been quite successful: 435 billion web pages have been preserved, 7 million books, 2.1 million audio recordings, and 1.8 million videos have been preserved and digitized, and now accessible to the Public. This archive draws 2-3 million visitors daily.

This is to say that although the archiving and digitizing of police homicide files seems both time consuming and manpower intensive, it is doable. It pales in comparison to these more ambitious projects and one would think that the goal of preserving these investigations and their contents dealing with the most heinous of crimes should be a laudable goal. But so far neither the police, or their respective government administrations, feel that is part of their duty or responsibility.

Which leads me to the more personal and subjective 2nd half of this story.

For two years, the writer of this blog, along with a couple of associates joined with the School of Criminology at Simon Fraser University, the Institute of Canadian Urban Research Studies (ICURS) and the School of Applied Science in a proposal on a non-profit basis to digitally archive these old historic homicide files.

It was supported by many people including the former RCMP head of E Division, a former VP and CIO for BC Hydro, the Dean of the school of Applied Science, and the School of Criminology at SFU.

Without going into all the details, the business plan outlined the logistics of locating files and moving them to a secure facility where the paper files would be reviewed, scanned, and converted to a digital format, one that would eventually be shared by all those participating. The reviewing would be done by PHD students in combination with the departments of Applied Science. SFU was motivated by being able to have access to a vast database for research purposes and the hands on review would give students ideas for that research.

There were many hurdles to overcome, as one would guess; security clearances, privacy issues, physical security issues, evidence chains, research controls and results, database construction, expert and standards of review, personnel, exhibit issues, and photo issues.

This is just to name a few of the problems, but over a two year period, these questions were for the most part answered and a proposal was put forward to the RCMP and the Vancouver City Police.

Initially the RCMP expressed interest, each meeting leading to a few more questions on how the operation will be housed and how it will work. Budget issues often came up (we estimated that it would take a financial commitment of 1/2 of 1% of the RCMP E Division Policing budget) The biggest concern of course, was the RCMP turning over, at least temporarily, unsolved homicide investigations to an outside party, even though they would have the appropriate security clearances. At one time they even proposed the possibility of giving up space inside their HQ at Green Timbers to get around this continuity issue.

The possible expandability of this proposal was obvious. Other Municipal agencies, other Provinces, and in a utopia, a database of all unsolved homicide files in the country. One could also bring in the solved files, as they too could have links to other investigations and be of great value.

Of course all the information would be owned by the agencies themselves, and throughout there would be oversight by those same police agencies.

“Digital 229” was the Project name and it was a non-profit enterprise. No one involved was paid during this two year period, all the extra effort was put in on a volunteer basis.

So what happened?

It was a surprise to some, but not a surprise to others who felt all along that the RCMP would have a difficult time ever climbing out of the proverbial operational “box”, the inability to go against the way it was always done.

There is no clear answer as to why the idea died. In the end, we were not given a reason which made any sense. It was un-ceremonious to say the least, as we only heard through the grapevine that negotiations had been terminated; nobody made any direct contact with any of the parties involved.

After many attempted phone connections to re-ignite the business plan, an Inspector (who had not ever been involved in the process) wrote to us and gave up an excuse over needing “sole source funding”, which had also been previously addressed, as the reason of not going forward.

Was this the real reason? We don’t think so. It was clear this officer was directed to kill the project at the direction of some higher ups and to come up with some justification for it.

At one of the original meetings with the heads of the E Division RCMP one officer said he had one question. “What if you guys uncover a number of files that need further investigation?” In other words, if this process we proposed actually assisted in solving some files or pointing to possible suspects, where would they find the resources to re-investigate them?

I’ll admit to being slightly dumbfounded, the question seemed to indicate that the police were concerned about the actual solving of homicides. This was a through the looking-glass moment, a parallel reality where the police were actually more concerned about political administrative repercussions more than the actual solving of cases.

But, so ended an extensive effort to address the unsolved homicides in this Province.

It was and is disappointing of course. What we clearly lacked was a political incentive, one fired up by government.

A few years ago in 2010, the National Inquiry into Missing and Indigenous Women was announced. Their mandate in particular was to dig into the police handling of these Indigenous files. Sources tell me that E Division quickly found a number of officers to travel the Province and review all of these files, clearly in the hope that there would be no problems uncovered.

Of course, they reviewed all these files and then wrote a report, but we have been told they were not converted to digital files.

The RCMP had no problem funding these specific reviews nor in finding the personnel to conduct the inquiries.

So while you routinely watch Netflix, or tune in to CBC True Detective, and assume the mantel of being the next Columbo, one should realize there is a far better way of actually impacting this problem. Less dramatic for sure, but truly effective.

They are currently ignoring the history and one knows what happens when you ignore history.

So the files sit in the boxes, languishing in the file rooms, all in need of a boring librarian. We can see them and touch them, they are contained, but they are hidden from view. The veil of secrecy enshrouds them, protecting them from public scrutiny.

It would seem that at the very least it is owed to the families who have been touched in the most profound way possible. We need to preserve their stories. And maybe, just maybe, give them actual hope. A concentrated and earnest academic effort is needed to make this possible.

As to the suspects, the criminals who killed and remain unaccountable–maybe it’s time for that slogan from history to be resurrected, you know the one, the one where the Mounties “always get their man”.

After all, the past causes the present and so the future.

Photo courtesy of the kirbster via Flickr Commons – Some rights reserved