One of the early founders of modern management theory, in the 20th century, was Peter Drucker. A widely popular and respected academic who coined such terms as the “knowledge worker”, and explored in his books and articles, how humans are organized, across business, government and non-profit entities. He was the leading edge of the massive growth of whole schools of business managers and professed experts in the world of management.

There are of course drawbacks to what has become an obsessive need to create the “perfect” manager. But Drucker forseaw also saw a bit of the future when he wrote about misguided or “over controlling managers.” In a recent article in the Wall Street Journal another author points to the fact that, “workers are most often productive when their managers leave them alone”. It was entitled: “Bosses, get out of your Employees Way”. Both the Wall Street Journal and Drucker wrote about the characteristics of managers who are not working well; too much meddling, too many meetings, and “butt covering” reports.

In the world of politics, there are countless examples of how things go wrong when the politicos and the senior bureaucrats get together, often leading to massive and costly dysfunction. It is almost always the taxpayer and those workers that are at the lower echelon who bear the brunt of their decision making.

One should look no further than the recent ongoing saga of the Surrey Police Service and the Mounties; and in particular the influence of Surrey Mayor Brenda Locke.

In the Brenda Locke/NDP fiasco in Surrey, Mayor Locke fought what seemed to be an obvious policing outcome for 18 months and wreaked havoc on any possibility of a smooth and cost effective transition. She was the ultimate hypocrite, having voted in favour originally of a municipal force, but then deciding for pure political reasons, that she was going to fight it at every step of the way. She clearly demonstrated time after time, that she had no real grasp of the logistics and the day to day running of police operations.

Most Mounties, if being honest with themselves know that the RCMP have simply lost their way, maybe temporarily, but currently they are struggling on every level. They can no longer fulfill their mandate nor their Provincial contracts with any degree of certainty. They also know that the writing is on the wall, in that the Ottawa mandarins themselves want to go to a Federal police force; they no longer want the headache brought on by Provincial contracts. It will take years but that is clearly the direction they are going. They want to be the Canadian Bureau of Investigation.

Despite all of this, Brenda Locke was supported by the upper echelon of the Surrey RCMP Detachment and the managers of the National Police Federation union in her personal fight. The senior executives in that Detachment played silly bugger, in the faint hope that their puppet Locke would do their bidding. The Executives did not want to be pushed out of their biggest detachment and the union did not want to lose a significant number of their members. They fabricated their capabilities and they obfuscated the costing formulas in an effort to convince Locke that they and the Ottawa RCMP establishment behind them were the answer to Surrey’s policing issues. Somehow, they also convinced Locke that the Police Act did not trump her authority as mayor. In the end she had to do the dance of the damned. Millions of taxpayer dollars later, the Mounties are now getting ready to leave en masse, and the inevitable transition can begin. They have become the poster child for incompetence in police management.

However, there is a clearer example of when senior managers need to get out of the way and in this example the RCMP authored it themselves. It is the recent report on the James Smith Cree Nation killings in September 2022. It is what came of their internal review of those tragic killings. Interestingly, contrary to their normal practise they decided to release it to the public. (There is no need to comment at this time on the credibility of a report where the Mounties are judging their own actions). In their summations, true to form, nothing was done improperly, but in clear nouveau government speak said that “certain areas of growth were identified”. They said there were times where it was “unclear who was in charge”, and that it became confusing at times between their “three lead commanders”. That there aircrews were sometimes “flying with little purpose”. Let’s also put aside the oxymoron of “three lead commanders” and the fact that apparently the police were flying around with no goal in mind.

The response to the killings was for the most part handled properly. I believe the members on the ground did the job, like they did in Portapique . Although it may have been mayhem at the time, the job did get done, but with a large human cost.

The senior executives of the RCMP however, seem to never learn the basic lesson that should be taken from an Nova Scotia inquiry and the report now written in Saskatchewan. That lesson is that Senior managers in policing when it comes to urgent, time-sensitive and drawn out operational circumstances need to get out of the way. I have written many times, that in these types of situations especially, one needs to flatten the organizational pyramid and get rid of these gatherings of senior executives in these “Command Centres”. Transfer the decision making to the folks on the ground. I should also point out that my thoughts on this would not be popular in the current management teachings now being constantly extolled.

There are a couple of reasons I believe this to be the case, and it may go some way in also explaining the obstinance of the senior managers to accept any change.

First, in a para-military structure, which all police departments are, decision making is predicated on the thought that the higher the rank, the greater wisdom and experience and with it comes power. Under the current system of promotion and advancement in the RCMP and all police agencies, it can be easily argued that this is now not always the case. For the last couple of decades the process of advancement has been deeply flawed. The best and the brightest are not necessarily rising to the top and experience on the job is not the highest priority. It has been replaced by executives now given more credit for the ability to speak the lingo of government, the speech of political correctness, inclusion and diversity. They spend multiple years getting to that top, constantly trained in the appropriate messaging, spending more time in boardrooms, with white boards and group-think, mission statements and community policing modelling. In many ways they have to be political, we insist on it, and we have allowed many police agencies to become organizations only reflecting their government pay masters.

Secondly, the route up the ladder in policing means you leave the front lines, you become administrators, you are involved in policies and guidelines. You are removed from the day to day issues and the speed of operations, sometimes these individuals are many years removed. It attracts a certain type of personality to these roles, it certainly doesn’t attract those that joined policing to be “operational”or work on the front lines. The organizations are now structured in such a way, that if you want to stay “operational”, you simply can not go up the ladder.

In exercising their senior manager power, they now seem to have only one solution. Their solution, seemingly like all government departments, is always the call for more resources, greater supervision and a larger bureaucratic machine. The policing world itself has undergone a massive transformation in the last 30 years; the operational pyramid has been completely turned upside down. What used to take one person, now takes three, four, or five.

It should therefore come as no surprise, that in the Saskatchewan report they have decided that in the future, in their Division Emergency Operations Centre based in Regina, that they will now add a Flight Co-ordinator, a criminal analyst, and a major crime investigator to their list of senior executives. More bodies, more needed lines of extra communication.

When you have unusual or atypical criminal circumstances, like a Portapique or James Smith Cree Nation situations, paradoxically–the police put in charge decision makers who usually have been removed from operational policing, have only a cursory knowledge of the geographic area, the police personnel involved, and the makeup of the people and resources in that community. They now come from a world where split second decision making is not of the essence. They have to be briefed, establish more communication lines, and then set up their “command structure”. It is time consuming, confusing and it is needless.

So my advice in the end remains the same. Give the people on the ground the resources that are needed. That should be your only role. Harder yet, relinquish the power, but most importantly— get the hell out of the way.

Photo courtesy of Flickr Commons by aaron_anderer -some rights Reserved